REACH Turns 10: Inside The NAR Tech Accelerator’s Success Rate

REACH Turns 10: Inside The NAR Tech Accelerator’s Success Rate

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Simply over a decade in the past, earlier than changing into a reputation acquainted to tens of 1000’s of brokers and brokers, video e mail advertising software program supplier BombBomb was trying to break into the true property business in a giant manner.

However there was one downside: The corporate didn’t actually know the way the business labored.

“The start or mid-2012 was after we went to our first actual property convention,” BombBomb co-founder and CEO Conor McCluskey instructed Intel in a telephone interview. “We had been model new to actual property on the time.”

So in November 2012, when the Nationwide Affiliation of Realtors introduced it was launching REACH, a “tech accelerator” program aimed toward serving to each startups and established firms study the ropes of the true property business, BombBomb utilized and in January 2013 was the primary firm chosen for this system’s top notch.

Twenty twenty-three marks the 10-year anniversary of the U.S. REACH program, which is targeted on residential actual property. Since REACH’s inception, a complete of 80 firms have gone via this system, in response to an Intel overview. Greater than three-quarters of them (62 out of 80) are nonetheless in operation and greater than one-fifth (17 out of 80) have been acquired. About one-sixth (13 out of 80) are completely defunct whereas one-sixteenth (5 out of 80) had been acquired after which absorbed into their dad or mum firms.

The first key to REACH’s success, in response to individuals, is how this system handles a side of enterprise that actual property brokers know effectively: Relationships.

The cash behind REACH

Second Century Ventures, NAR’s for-profit funding subsidiary, integrated REACH Ventures on Jan. 2, 2013. SCV manages the every day operations of REACH and NAR manages the every day operations of SCV, that means the 1.5 million-member commerce group is liable for REACH, in response to NAR.

Nearly yearly since its inception, SCV has chosen eight firms for this system except 2013 when it selected seven, 2017 when it selected 9 and this yr when it selected seven.

Over the course of seven to 9 months, REACH affords startups training on the true property business in addition to mentoring and networking alternatives with business professionals enabling them to scale up. In alternate, accepted firms pay SCV a advertising price and hand over small fairness stakes of their firms.

Initially, the advertising price was as much as $25,000, payable in installments, and REACH obtained possession pursuits between 1.75 p.c and 5 p.c. Within the first yr, REACH paid six out of the seven firms for his or her fairness with funds starting from $8 to $711, in response to NAR’s Might 2014 Finance Committee report back to its board of administrators. That was the primary and solely time NAR included how a lot it paid REACH individuals for his or her fairness in its annual Finance Committee stories to the board.

That first yr in 2013, SCV offered REACH with beginning capital of $100,000 and later a further infusion of $110,000, ending the yr at a web loss, the report reads.

In 2017, SCV started creating yearly restricted partnership funds for every REACH class with the intention of attracting funding from outdoors accredited buyers. Every fund is managed solely by REACH and invests as much as $150,000 in every participant firm as a way to present the corporate the means to pay the REACH advertising price in addition to the corporate’s working bills, in response to NAR’s Might 2017 Finance Committee report. That very same yr, REACH elevated its advertising price “to cowl program prices,” however the report doesn’t say by how a lot.

Subsequent stories notice that the target of the funds is “long-term capital appreciation.” REACH shouldn’t be required to make capital investments within the funds, however this system will get 20 p.c of the income and losses of the funds after different buyers get their preliminary capital funding again in addition to one hundred pc of sure working bills of the funds. SCV didn’t create restricted partnership funds for the 2021 and 2022 REACH courses.

When NAR first introduced the REACH launch, then-managing director Constance Freedman stated this system’s “final objective” was to “attempt to graduate this class right into a Second Century Ventures funding, or presumably an affiliate accomplice of NAR, no matter would possibly make sense. So we’re very motivated to assist these firms get to a degree the place it could truly qualify for the stage of funding that Second Century Ventures usually invests in. Definitely if that is profitable, we’ll proceed doing this program.”

NAR doesn’t promise funding as a part of the REACH program. Nonetheless, SCV has backed a number of of its incubator enrollees, together with Updater, Planwise, Knock, Plunk, Milestones, Landis, Aryeo, Courted, PunchListUSA, Pearl Certification, K4Connect, Staging & Design Community and zavvie.


In contrast to different incubator packages, REACH shouldn’t be centered on serving to collaborating corporations increase cash. As a substitute, it’s aimed toward serving to firms develop income by tweaking their merchandise to greatest match the true property business and by offering networking channels to get them face-to-face with decision-makers, Freedman has beforehand stated.

Individuals get direct entry to greater than 200 mentors and advisers — together with executives, digital entrepreneurs and buyers — and product suggestions from a panel of 1000’s of actual property practitioners.

The majority of this system’s networking occurs face-to-face. NAR expects founders to be both onsite at NAR’s headquarters in Chicago or attending different business occasions about one week per thirty days via the length of this system, in response to the REACH web site. Occasions talked about to Intel by REACH individuals and mentors embrace NAR’s midyear and annual conferences, NAR’s iOi Summit, an occasion for REACH portfolio firms and Inman conferences.

For BombBomb’s McCluskey, this system’s emphasis on educating individuals in regards to the business and serving to them meet key individuals was what satisfied the corporate to use, regardless that BombBomb had been based in 2006 and was removed from a startup in 2013.

Conor McCluskey

“They had been saying training and connections actually was the factor that they had been going to do for us, serving to join us with individuals faster than we’d in any other case by ourselves,” McCluskey stated.

“The actual property market … it’s fairly advanced and there’s a variety of various things to it. It’s not like every other business I’ve ever been part of. And so with the ability to speed up that training was one more reason for [applying].”

Diving into the world of native Realtor associations and a number of itemizing companies finally satisfied BombBomb that its greatest go-to-market technique was truly via brokerages, in response to McCluskey.

“We determined to not go the affiliation route,” he stated. “These offers for expertise platforms are … 50 cents to $1 per person … for the yr. It simply didn’t make sense for us to have the ability to try this.”

“We ended up going on to the manufacturers and going to brokers. Partnering with the KWs, RE/MAXs, Berkshire Hathaways, Realogys of the world and going after the brokers and brokers that manner was fairly profitable for us,” he added.

Via this system’s mentors, BombBomb ended up launching integrations with transaction administration firm zipLogix and NAR’s property database subsidiary Realtors Property Useful resource.

“It was a fantastic expertise,” McCluskey stated of BombBomb’s participation in REACH.

“There’s an entire community of [REACH portfolio companies] that get collectively yearly and that’s simply actually superior. We suggest it to individuals, particularly simply stepping into actual property and only a technique to join. Everyone’s related to NAR.”

Via REACH, BombBomb was in a position to construct lifelong relationships, in response to McCluskey.

“The actual property enterprise … as huge as it’s, it’s a really small, very supportive group of individuals. [To] have NAR behind you and being supportive of you and your organization and constructing these relationships might be the most important ROI that we received out of it,” he stated.

“I inform this to everyone: If you wish to put a quantity on this, like, ‘hey, I need to immediately do advertising attribution to this lead that I’m going to shut this deal,’ you then shouldn’t do this system as a result of that’s not what that is about. It’s in regards to the relationships and what NAR brings and the way they convey individuals collectively.

“Finally, this can be a relationship enterprise. It’s what’s gonna maintain Realtors in enterprise endlessly. It’s what received’t have the ability to be automated. That’s why we suggest [REACH]. That’s why we did it. That’s why we proceed to push it ahead as a result of that’s what we consider in. That’s our core values. We consider … the worth in actual property is the individuals.”

Nonetheless, when pressed, McCluskey famous that BombBomb doubled its income the yr it participated in REACH.

“Whether or not you possibly can attribute that to REACH or not, unsure,” he stated, chuckling.

Sean Black

For Knock, which was based in 2015, the worth of collaborating in this system got here not solely from the networking, however from the credibility that comes with having the Nationwide Affiliation of Realtors as a accomplice, Knock co-founder and CEO Sean Black instructed Intel in a telephone interview.

Again in 2021, when Knock joined REACH and likewise obtained a $2 million funding from SCV, Knock went on a “roadshow” to gin up assist for an preliminary public providing. The corporate discovered that having NAR behind the corporate despatched a sign to buyers, in response to Black.

“From an business strategic perspective, NAR held probably the most weight, I feel, with Wall Avenue and institutional buyers from a long-term perspective as a result of we had been decidedly agent-friendly,” Black stated.

That “agent-friendly” label, which NAR pushed in co-marketing messages for Knock, additionally helped with getting brokers and brokers snug with the corporate, Black added.

The deliberate IPO was canceled in March 2022 when the market turned.

“When the market will get again to a spot the place we are able to take a look at a public providing once more, I take a look at [the credibility from NAR] as being [a] enormous higher hand,” Black stated. “As a result of it’s not one thing any of our rivals, those which might be truly left nonetheless, can say.”

In June 2022, SCV invested much more within the firm than it had the primary time and Dave Garland, an SCV managing accomplice, joined Knock’s board, in response to Black.

“He’s in every single place and continually on stage mentioning us, introducing us to of us inside the house that we ought to be speaking to strategically,” Black stated.

“We’ve achieved a pair offers inside the [REACH] portfolio as effectively, simply because they had been launched and finally a fantastic match.”

Consortia, Plunk, Home Canary and zavvie are the businesses inside REACH that Knock is now working with or in talks to work with on account of REACH, Black later instructed Intel through e mail.

Dave Garland

Dave Garland

REACH’s workers, notably Garland, have been “superb” and “surprisingly supportive,” Black stated.

“They only work pound for pound tougher than most to attach individuals,” Black stated. “That’s what they really feel is [Garland’s] job is to attach of us with one another as a result of he’s simply continually within the trenches and he’s speaking to individuals about what they want, the place they’re struggling, the place they may very well be useful and he’s making introductions … not simply [in] the [REACH] portfolio however simply of us inside the business when he thinks we may very well be useful to one another.”

For that cause, Black himself stated he was pleased to take part again in this system as a mentor.

When requested what Knock paid to REACH as a advertising price, Black stated, “Sadly, the REACH settlement has an NDA, so I can’t disclose any particulars just like the one-time advertising price or the lengthy checklist of advantages that include it.”

‘Most startups fail’

With a view to consider whether or not a tech accelerator has helped or hindered its individuals, one can take a look at individuals’ income development throughout and after this system, adoption of the services or products launched by the individuals, profitable exits or IPOs by individuals, partnerships shaped between individuals and different business stakeholders and media protection and business recognition that individuals obtain, in response to Jonathan Klein, founding father of PropTech Consulting. (Klein was requested to be a REACH mentor, a voluntary place, late final yr, however has not but mentored a category for a full yr.)

However metrics comparable to income, valuations, income and losses and person counts are usually personal and firms maintain them near the vest. Nonetheless, Klein famous that when you evaluate the variety of REACH firms nonetheless working to startups generally, the ratio is “fairly good as a result of most startups fail. So the truth that 1 / 4 of them are succeeding [by being acquired], that’s already higher odds than most.”

Jonathan Klein

He additionally famous that packages like REACH set their individuals up for long-term success by introducing them to potential strategic companions “just like the LeadingREs of the world, just like the CoreLogics, and the CoStars, Zillow.”

“By advantage of getting an precise strategic partnership with a few of these huge firms via a few of these accelerator packages, it permits so that you can have backing for years to come back and likewise typically segue to that acquisition alternative, in order that’s one other very sensible cause why these accelerators are so profitable,” he added.

Klein acknowledged there are pitfalls to collaborating in a tech accelerator like REACH with a default bias to supporting agent-oriented initiatives.

“There’s a variety of nice expertise that’s perhaps not for the agent’s greatest curiosity,” Klein stated.

“However then on the constructive aspect, holding an ear to the road and simply staying in contact with one of the best and the brightest firms, tendencies, alternatives — there are solely so many accelerators which have the facility or the affect of REACH, given its basis. It’s the analysis, it’s the affiliation, it’s the training and so they have a variety of actually good individuals too. Among the accelerators frankly, they’re not as well-resourced, by way of experience and dedication. However the NAR REACH program is well-situated for serving to startups develop long run.”


When instructed that 13 out of the 80 firms within the U.S. REACH program are defunct, Klein stated the determine “sounds about proper.”

“Lots of people say they don’t need to play in that sport of supporting firms which might be going to probably exit of enterprise, however no one’s proper on a regular basis,” Klein stated.

“You’ve received to take probabilities typically. Clearly you need to decrease these numbers as absolute best, however there are a variety of completely different circumstances as to why this stuff occur. The objective is to study and get higher from them.”

When firms fail, it may very well be resulting from any variety of components, together with the economic system, the corporate’s personnel, its buyers or the corporate’s technique, in response to Klein.

“For instance, certainly one of my earlier firms — it wasn’t my firm, it was an organization that I labored with — GeoCV, we received sued by Matterport so we simply ran out of cash and just about gave up on investing extra into the corporate as a result of our buyers didn’t need to maintain placing cash into one thing the place we had been going to be in court docket for the foreseeable future up in opposition to the hundred-million-dollar gorilla within the house,” Klein stated.

“It was an unlucky circumstance however wasn’t a byproduct of the enterprise itself. Possibly we may have had a distinct go-to-market technique that was extra pleasant to Matterport’s enterprise mannequin, however we’ll by no means know.”

Whereas Intel wasn’t in a position to confirm the explanations behind why every of the 13 REACH individuals who didn’t make it shut down, what data is out there for a number of the firms harkens again to a Leo Tolstoy quote: “All pleased households are alike, however each sad household is sad in its personal manner.”

As an illustration, Chicago-based private security startup Guard Llama was based in 2014 and chosen for REACH a yr later. In 2017, the founders of Guard Llama appeared on Shark Tank with a reside llama who proceeded to defecate on stage in the midst of their pitch, in response to Chicago Inno. Two of the corporate’s three founders left by 2018 and the remaining founder, Joseph Parisi, led the startup.

In 2018, complaints began coming in from clients that the corporate’s product — a key fob-like gadget that was imagined to alert the authorities in an emergency if pressed — didn’t work and that their bank cards had been being charged even after making an attempt to cancel their subscriptions. In November 2019, Parisi was charged with drug trafficking and possessing greater than $80,000 value of medicine, the information outlet stated, citing police data. The corporate seems to have shut down round July 2020.

One other participant, Los Angeles-based actual property crowdfunding platform AssetAvenue was based in 2013 and chosen for REACH in 2015. The corporate seems to have stopped originating loans someday in 2016, in response to Crowdfund Insider.

In 2017, a supply instructed the information outlet that “deal move had been difficult at AssetAvenue” and that the underwriting course of was “too extremely automated,” which wasn’t appropriate for offers that demanded extra customization. “The actual property crowdfunding business could also be going via a interval of consolidation the place the better-capitalized platforms, with deep actual property expertise, will fare higher,” Crowdfund Insider concluded.

In June 2016, two months after being chosen for REACH, actual property course of software program firm Zenergyst (previously referred to as Zapelo) started experiencing authorized troubles and would finally be sued no less than 5 instances between 2016 and 2019.

One was a trademark struggle Zendesk introduced in opposition to Zenergyst that ended when Zenergyst deserted its efforts to trademark its identify. In two of the circumstances, judges entered default judgments in opposition to Zenergyst. In one other, the court docket ordered a garnishment in opposition to the corporate. An April 2019 lawsuit introduced in opposition to Zenergyst, by a person lender who alleged the corporate had by no means tried to pay again a $225,000 mortgage, was finally settled in July 2019 after the events agreed on how the mortgage can be repaid. The corporate’s first and solely tweet was in October 2018.

Private security gadget firm Occly was based in 2015 and joined REACH in 2017. In December 2020 Revolar Expertise sued Occly for patent infringement, alleging Occly’s panic button gadget infringed on Revolar’s patent. Revolar voluntarily dismissed the go well with in November 2021. It’s unclear when Occly shut down but it surely was making offers no less than till September 2019.

Based in 2012, Staging & Design Community, a furnishings rental market for residence staging, joined REACH in 2019. The corporate’s Fb web page now lists the corporate as “Completely Closed” and the final submit on the web page was in November 2021. The corporate filed for Chapter 7 chapter in March 2022.

Regardless of revenues of practically $3 million every in 2020 and 2021, the submitting stated the corporate owed its collectors practically $2 million of which simply over $1 million was owed to Second Century Ventures. That chapter is pending.

SDN shouldn’t be the one REACH participant to file for chapter. Relola, an internet property advertising and agent-buyer communication platform based in 2015 was accepted into the 2017 REACH class. In April 2022, a Relola shareholder sued the corporate alleging Relola defrauded its buyers and didn’t pay again the shareholder for a mortgage.

In November 2022, Relola filed for Chapter 7 chapter, saying it had between $0 and $50,000 in property. The submitting stated the corporate owed $1.17 million, together with the funds owed to the suing shareholder. SCV was not listed as a creditor. Each circumstances are pending.

One other participant, Seattle-based title firm Modus, was acquired by Compass in 2020 and subsequently shut down in June 2022 as a part of cost-cutting strikes the brokerage made because the housing market started to chill final summer season, in response to GeekWire.

Kleard, which was based in 2017 and supplied an open home and identity-verification app for actual property brokers, was a part of REACH’s 2019 class. It’s not clear when the corporate shut down, however the LinkedIn web page for Jonathan Martis, the corporate’s CEO and co-founder, exhibits he left the corporate in October 2022. Martis declined an interview request from Intel however volunteered a bit about his expertise with REACH over e mail.

“REACH allowed Kleard to satisfy many individuals with a variety of connections within the business that led to partnerships which gave us an elevated alternative at success,” Martis stated.

“The REACH program provides actual property tech firms a quick monitor to development in comparison with going at it solo.”

Bob Goldberg

NAR declined to reply particular questions relating to how REACH works, how a lot this system prices individuals, how a lot cash NAR spends on it, what metrics NAR makes use of to judge this system’s success, explanation why individuals succeeded or failed, monetary metrics of individuals and adjustments to this system over time.

“I’m extremely proud to have been concerned within the preliminary conversations to launch REACH greater than a decade in the past,” SCV President and NAR CEO Bob Goldberg instructed Intel in an emailed assertion.

“There’s no higher manner for NAR to reside out our Members First core worth than by channeling the applied sciences that affect brokers and shoppers each at present and sooner or later. By offering a platform for innovation and collaboration, we’ve helped to foster development for quite a few promising startups, and we sit up for furthering these efforts nevertheless attainable within the years to come back.”

E-mail Andrea V. Brambila.

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